What is Community Care Direct
Community Care Direct is a provider of In-Home Care, Home Health Services, Palliative Care and we serve residents and care facilities in the North-West area of Great Britian.

What services do you provide?
We provide home health care services and in-home care to eligible patients.
What is Community Care Direct also delivers end-of-life care or palliative care to those who are chronically ill.

Who is eligible for care?
You will be eligible to receive our services if you:

  • are being treated for an illness
  • have just recently been discharged from the hospital and have become homebound
  • have received recommendation from your physician for home health care or in-home care

Am I eligible for home health care?
To receive home health care, a patient must be considered “”homebound” under NHS guidelines. What this means is, it would take a considerable amount of effort (taxing) to leave home. The patient must also need nursing or therapy.  Click  here on NHS to find out if you are eligible for NHS Support or to check for specific eligibility requirements for NHS patients.

How can I receive home health care?
It must be ordered by a doctor or hospital. We can come to your home and do a free assessment of your needs. We will then contact the doctor for you. If the doctor agrees with the treatment plan, home health care can be started.

How are your caregivers selected?
Applicants undergo a series of interviews, background checks and skills assessment. To keep their skills sharp and their healthcare training updated, we regularly conduct evaluations with our staff. We also schedule trainings and coaching conferences.

Before I choose a caregiver, can I meet with them first?
Yes. We encourage patients and families to meet with their caregiver first. When your personalities match and you are comfortable to work with each other, continuity of care is easier to achieve.

Who pays the caregiver?
The caregiver will be in our employ so Community Care Direct will be arranging compensation and benefits. You only need to make your payment to Community Care Direct directly.

What payment methods do you accept?
We honor all forms of payment such as NHS Vouchers, BUPA Transactions, Commercial Medical Insurance, Direct Payments and Private Pay.